White Paper Archive
- How to Create an IT Portal
- Defining IT Services for the Business
- Business-Driven IT Transformation: The Business Value of Process Assessment
- ITSM Trends for 2013
- Justifying a Service Catalog Initiative
- Service-Based Improvement Cycles
- Processes and Services: White Box Versus Black Box
- Services and the Evolution of Service Ownership
- Key Milestones for Maturing Financial Management for IT Services
- Services and the Importance of Process Capability & Maturity
- Maturing Financial Management for IT Services
- Operational Excellence: Transforming IT using TIPA Assessments to Drive Change
- Creating and Maturing a Service Catalog
- Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
- Operational Excellence: Using a Standards-Based Approach to ITIL© Assessment
- Services and the Importance of Customer Outcomes
- Service Catalog 101
- Operational Excellence: Excellence in a Service-Oriented World
- ITSM Software: Is SaaS the Model for You?
- How to Reduce the Cost of IT
- ITIL® / ITSM... Where do I Start?
- ITIL® Best Practices for Security Management
- Configuration Management One Bite at a Time
- Techniques for Understanding What a Customer Values in a Service
- The CMDB, a Foundation for ITIL®
- Integrating Project Management and Service Management
- The ROI of ITIL®
- The Service Owner Role in ITIL v3
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| Services and the Importance of Customer Outcomes |
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White Paper written by John Worthington, ITIL v3 Expert and Director of Consulting, Third Sky
The IT services we provide support customer outcomes, so it makes sense that both IT and the customer benefit from knowing what services are on offer. But simply ‘cataloging’ what we already have, is not the end, but rather a necessary beginning to an ongoing journey in pursuit of excellence. Make sure the journey is based on a sound plan. Download this white paper to explore:
Register below to instantly download your copy. |
This is the first of a series of 4 White Papers on the Service Catalog Flight Plan by Third Sky.