White Paper written by Reginald Lo, Vice President of Professional Services, Third Sky

Responsible service provision requires an appropriate balance between quality and cost. But this balance cannot be achieved without a clear understanding of the service costs and the relationship between cost and service levels. With this knowledge comes the power to make decisions on where and how to spend to reach the desired balance.

This whitepaper describes a consistent approach outlining how to:

• create a cost model for a service and thereby
• understand what contributes to costs
• provide levers and/or options for the business to control costs within acceptable service levels.

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