White Paper Archive
- Maturing Financial Management for IT Services
- Operational Excellence: Transforming IT using TIPA Assessments to Drive Change
- Creating and Maturing a Service Catalog
- Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
- Operational Excellence: Using a Standards-Based Approach to ITIL© Assessment
- Services and the Importance of Customer Outcomes
- Service Catalog 101
- Operational Excellence: Excellence in a Service-Oriented World
- ITSM Software: Is SaaS the Model for You?
- How to Reduce the Cost of IT
- ITIL® / ITSM... Where do I Start?
- ITIL® Best Practices for Security Management
- Configuration Management One Bite at a Time
- Techniques for Understanding What a Customer Values in a Service
- The CMDB, a Foundation for ITIL®
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White Paper written by Kai Holthaus, ITIL® Expert and Director of Consulting, Third Sky
What is a service? How does a Service Catalog relate to the Service Portfolio? How do Service Requests fit into the picture? And how do I go about identifying services? This white paper provides some considerations to answer these questions and help you get on your way to producing and publishing a Service Catalog. |
Developing and publishing a Service Catalog is an important step on an organization’s journey to becoming an IT Service Provider. But what is a Service Catalog?