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- Services and the Importance of Customer Outcomes
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Subscribe to RSS Feed| Integrating Project Management and Service Management |
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White Paper written by Reginald Lo, Vice President of Professional Services, Third SkyProject Management has become a well recognized management discipline within IT. Service Management is also becoming a well recognized management discipline within IT. However, not much has been written about how Project Management and Service Management should work together. This white paper begins to address this gap by discussing how Project Management and Service Management should integrate using PMBOK® Guide1 4th Edition and ITIL®2 v3 as frameworks for the discussion. PMBOK (the “Project Management Body of Knowledge”) is a standard for project management published by the Project Management Institute (PMII®). ITIL (the “IT Infrastructure Library”) is a popular framework for Service Management published by the Office of Government Commerce. Fill out the form below for an instant download of the white paper. |