White Paper written in partnership by Third Sky, Inc. and Front Range Solutions, Inc.

Why is it important to start right?

ITIL is a strategic initiative
It can improve the quality of your IT services while driving down the cost. It touches every corner of the IT organization. Something this important is going to attract executive attention. So if it isn't done right, the failure is highly visible.

ITIL is a big cultural shift
IT has traditionally been systems-oriented. ITIL changes the IT organization to be service-oriented. This cultural change requires careful planning. There needs to be education, time to assimilate new ideas and processes, and collaboration to encourage buy-in from all stakeholders. Introducing too much change at once will doom your ITIL implementation to failure. Instead, implement ITIL as a series of well planned phases.

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