Recorded Webinar Archive
- Achieving a Services Orientation - Your Service Catalog Flight Plan
- IncidentNow: The Second Pre-Packaged Process and ServiceNow Update Set from Third Sky and Navigis
- Maturing Financial Management for IT Services
- Industry Trends in Strategic IT Service Management
- Incident Matching - A Key Step to Dramatically Improving Problem Management
- ChangeNow: A Pre-Packaged Process and ServiceNow Update Set from Third Sky and Navigis
- Applying a cost to Service Level Agreements, Operating Level Agreements, and Underpinning Contracts
- How to calculate the cost savings and ROI from automating request fulfillment, incident diagnoses & other operational processes
- Simulations Drive Organizational Change... Don't Play Games!
- Business-Driven IT: What is it and how can we do it?
- Reducing the Costs Associated with Event & Incident Management within Network & Data Center Operation Centers & Service Desks
- How to assess your own IT process maturity to drive the productivity of your business
- ITIL® 2011 Edition - Why should you care?
- Communicating IT Value
- ITIL Education: Maximizing ITSM Success and Minimizing Investment
- Service Catalog Best Practices: From Static to Actionable
- Availability Management in the Era of Cloud Computing
- Making Service Strategy Actionable: IT Service Value Management
- Aligning IT with the Business
- Building an Effective Service Catalog
- Configuration Management One Bite at a Time
- CMDB Secrets of Success
- Get Real Engagement from Management and the Business for Your ITSM Program
- Maximize Real Results from all those Training Dollars
- Service Catalog Success – the Faster Road to Service Catalog Reality
- What ITIL® Classes Should I Take, and How Do I Pass the Exams?
- You Call That a Report?
- Integrating Project Management and Service Management
- Spotlight on the Service Owner
- Everything You Ever Wanted to Know About… ITIL® v3 Intermediate Courses
Upcoming Events
Subscribe to RSS Feed| Reducing the Costs Associated with Event & Incident Management within Network & Data Center Operation Centers & Service Desks |
|
Recorded Webinar presented by Rich Hawkins, Vice President, Third Sky, Inc. & Christian Mack, Vice President, GenerationE
Challenges Include: Inadequate Collaboration Processes Inability to document Unstructured Workflows The use of Wikis to link people, tasks, tools and other resources Due to the complexity of modern enterprise applications, reducing the costs surrounding around event and incident resolution, can at times be a daunting task. Please join Third Sky and GenerationE for this webinar on IT Process Automation fundamentally transforms the way businesses operate. Learn how to combine Runbook Automation (RBA) and Collaborative Operations Management (COM)across Network Operation Centers, Customer Care Centers and Provisioning. The result is a powerful combination that delivers a Human-Centric operational platform comprised of the following elements:
Fill out the form below to instantly receive access the recording of this webinar. |
Today, one of the challenges Enterprises face within Network and Data Center Operation Centers and Service Desks, is the need to reduce the time to resolve an Incident, to minimize the impact on the Business; and, reduce the costs associated with Incident process.