As IT organizations continue to mature, there is an increased need to identify the fully burdened cost of providing services to enable both IT and the business to make informed decisions about the level of service required to meet the needs of the customer.

While many organizations think they are adept at determining the cost of providing a service, in many cases additional transparency is needed into the costs of meeting service level agreements, complying with operating level agreements, and allocating underpinning contracts for shared services provided from external vendors.

Recorded Webinar presented by Reg Lo, Vice President Professional Services, Third Sky, Inc. and Christian Mack, Vice President, gen-E

How did a global Financial Services Firms save 33 hours of effort in the first day of automating just 10 operational processes?

How did a large credit card company reduce server provisioning from months to a few weeks?

How did a large Service Provider realize $2 Million in savings through process automation?

Recorded Webinar presented by Dick Szymanski, Director of Education, Third Sky, Inc. 

Are you having difficulty getting busy senior managers to appreciate the power and importance of ITSM? Do your teams struggle to understand how their efforts impact others? Simulation may be the solution.

There is ample proof that these tools works at many levels in many industries (think aerospace, military, engineering), so why have the ITIL "games" we are so familiar with been largely ignored by ITSM management and leadership, especially in the US?

Recorded Webinar presented by Lou Hunnebeck, Vice President, ITSM Vision & Strategy, Third Sky, Inc. 

As IT professionals we can sometimes lose the view of the forest for all the trees we’re constantly surrounded by. Business-Driven IT^® is business-results focused way of organizing and managing an IT service provider. IT is the foundation of our model for achieving IT Innovation, Excellence and full business Integration.