**Please Note - Since the recording of this webinar, the name of the IncidentNow pre-packaged Process and ServiceNow Update set has changed to "Incident EXCELerator"**

Third Sky and Navigis are launching our second pre-packaged Process and ServiceNow configuration that will give you a turn-key approach to ITIL best practices and incident process adoption.

Supercharge your Incident Management rapidly with IncidentNow:

• Pre-Packaged Process documentation: swim-lane flow charts, incident categorization, major incident handling, roles, responsibilities, policies, knowledge articles, metrics and more!
• Pre-Packaged Training materials: slides, job aids, etc.
• Pre-Packaged ServiceNow update set (pre-configured to best practice)

IT costs continue to rise. The business often has new requirements and expectations for existing service are high. The IT budget represents a significant portion of the overall annual enterprise budget and frequently, new projects require additional funding. The business is struggling to understand the cost vs. value equation for the service delivered by IT. To facilitate an understanding of the value that IT provides, IT financial management practices must be matured.

In this session, we’ll:

• Discuss the benefits of undertaking an IT Financial Management maturity initiative.
• Explore the key milestones along the path to maturity.
• Discuss how Third Sky’s “Financial Management Flight Plan” can help your organization optimize the IT spend by closely aligning with the business to understand the cost and value of the service provided allowing for targeted cost reductions and investments.

Attend this IT Leadership webinar from Third Sky, presented by Reg Lo, one of the industry’s leading ITSM consultants and VP for Professional Services. Reg will discuss ITSM industry trends and how they should influence your ITIL/ITSM program.

Topics covered include:

• Transitioning from Process orientation to a Service orientation
• Transitioning from Application/Infrastructure Services to End-to-End Services
• Transitioning from Project Portfolio Management to Service Portfolio Management
• The changing Service Management Office

Problem Management can feel either like closing the barn door after the horses are out, or a mind-numbing (not often fruitful) search for a needle in a haystack.

If this is your experience, Incident Matching will bring a ray of hope.

An important activity in the Incident Management process steps identified in ITIL v2, Incident Matching disappeared from the ITIL v3 Service Operations book and is now returned in the 2011 edition of ITIL.

Join Third Sky for a complimentary webinar during which we will:

• Present and demonstrate the power of this simple technique to provide proactive, efficient and more successful root cause analysis.
• Explore the promised benefits of Problem Management - support of more rapid/accurate resolution of repeat incidents and elimination of some incidents altogether.
• Discuss how implementing this best-practice process can bring savings in productivity of the users and IT support teams.