| Configuration EXCELerator: Best-Practice Configuration Management in 5 Weeks or Less |
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Thursday, 30 May 2013 00:00
532
(average 5.00 out of 5)
| Third Sky and Cloud Sherpas are launching the sixth in our series of pre-packaged Process and ServiceNow configurations that will give you a turn-key approach to Configuration Management process.
Configuration EXCELerator pairs best-practice process documentation and training materials with a powerful ServiceNow update set. Save time and money in implementing an ITIL best-practice aligned configuration management process. Configuration EXCELerator also includes: - Process Flows for Maintaining the CMDB as part of Change Management, and the Verification & Audit Process
- Data Dictionary for Adding Missing Attributes & Attributes Common to all CI Classes
- Simple & Multi-Environment Configuration Models
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| What Every Process Owner Should Know |
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Thursday, 09 May 2013 00:00
527
(average 5.00 out of 5)
|  As organizations work on deploying and improving their IT Service Management processes, the importance of the role of Process Owner becomes clear. It doesn’t do any good to roll out a good process if no one is accountable for how well it works!
Effective Process Owners ensure processes that are well-defined, controlled, measured, managed and continually improved. Efficient and effective processes contribute to higher quality services, at an optimal cost, to ultimately provide value to the business Join us to discuss the role of the Process Owner, actions the process owner should be taking throughout the process lifecycle and some keys to maturing this role within your organization.
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| Hear the author of the ITIL Service Design Book, 2011 Edition, discuss comprehensive Service Design |
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Tuesday, 26 March 2013 00:00
515
(average 5.00 out of 5)
The Road to Comprehensive Service Design: It’s Not Just About the Application
 We have all been through it – projects that get down to deployment without anyone being ready for the service go live. Users don’t know how to use it. IT staff doesn't know how to support it, and if the basic functionality is tested, we’re lucky.
You may think I’m talking about Service Transition, but transitions will always be a mess if we don’t address the weaknesses in Service Design.
Join Lou Hunnebeck, author of ITIL Service Design, 2011 Edition, to discuss the art of comprehensive Service Design. Lou covers: |
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| How Enerplus Improved Their Change Management Process in Just 5 Weeks |
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Wednesday, 06 March 2013 00:00
496
(average 5.00 out of 5)
|  Watch this webinar to hear a practitioner, Enerplus - an independent North American energy company, describe their experience with the Change EXCELerator for ServiceNow. The Change EXCELerator is a package of best practice process documentation, a powerful ServiceNow update set, and training materials from Third Sky and Cloud Sherpas.
In just 5 weeks, Enerplus was able to: - Improve approval workflow and risk assessment
- Enhance change procedure(s) tailored for specific change types
- Decrease change process confusion
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| IT Transformation and the Importance of Continuous Assessment |
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Thursday, 21 February 2013 07:10
492
(average 4.00 out of 5)
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Continuously improving your IT processes doesn't 'just happen'. If you haven't assessed your IT process capability and maturity, perhaps it's time to make a resolution to do so. And if you did assess some processes last year, you shouldn't miss the opportunity to:
- Re-enforce the continuous improvement mindset among all IT staff
- Continue to build a capability to self assess and leverage investments in ITIL Education
- Fine-tune your improvement road map
- Make assessments easier, faster and more beneficial to the organization
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