| ITSM Software Implementation |
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| Third Sky has certified experienced technical consultants that implement ITSM Software solutions. Third Sky combines practical process consulting advice and technology experience to recommend the best implementation options to achieve the desired business objectives.
Third Sky can help with all stages of the ITSM Software Implementation:
- Conduct workshops to define the process and gather requirements
- Document the design for the configurations and customizations
- Perform the installation, configurations and customizations
- Develop data conversion procedures and system integrations
- Create test plans and test cases; perform the unit, system and integration testing; and, support the user acceptance testing process
- Customize the training material and conduct train-the-trainer and/or end-user training sessions combining both process instruction with “how to use the tool” instruction
- Provide onsite go-live support
Certified Resellers & Implementers
Third Sky has teamed with our partners in the industry to offer the most advanced software for IT Service Management on the market.
- PMG Service Catalog Suite: Frustrated with the limited Service Catalog capabilities of your ITSM Suite? Seamlessly integrate PMG, the best-in-class Service Catalog solution with your existing ITSM tool in a matter of days or weeks. The PMG Service Catalog Suite through the culmination and powerful combination of three of their proven flagship products: iRequest, iCollaborate and iDeliver.
- GenerationE Resolve™ Runbook Automation Software:Resolve is patent-pending platform, geared to help companies take an evolutionary step forward in IT process automation. Resolve addresses inadequate collaboration processes by capturing and documenting unstructured workflows and making them available via Wikis that link people, automated tasks, tools and other resources. Resolve™ leverages next-generation social and collaboration technology to offer an ‘actionable’ and dynamic knowledge repository.
Customer Value
Customers choose Third Sky for their ITSM Software Implementation because:
- Third Sky provides a comprehensive and holistic approach that provides guidance on both the process and how to use the technology to support the process
- Customers want to make sure the implementation is consistent with the education and process consulting guidance that they have received.
- Third Sky is less expensive than the vendor’s professional services team
Contact Third Sky for more details.
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