Organizations often spend exorbitant amounts of money and time on acquiring and deploying technology solutions that are supposed to increase efficiency and decrease costs, only to feel that they failed to get the value or results they sought. Our consultants possess not only extensive expertise with the technology, but also the right understanding of the recognized best practices of IT Service Management. We make sure implemented tools not only work, but that they also deliver the required business value.
Third Sky and Navigis have teamed up to offer a near turn-key approach to ITIL adoption using best-practice process documentation and training materials combined with powerful ServiceNow update sets.
Our EXCELerators help organizations to quickly achieve their goals in many key areas of IT Service Management, all while reducing the cost and time of implementation to a fraction of what they would typically spend.
ITSM Product Selection
Organizations are looking for tools to facilitate and automate their ITIL processes. There are many vendors in the market that provide integrated ITIL-based tools. The leading IT research firms identify the top dozen players by representing them as dots on a chart. However, organizations need greater detail to help guide their decision in selecting tools.
Third Sky’s takes a vendor neutral approach to Product Requirements Definition, focusing on identifying and prioritizing requirements that differentiate between vendors’ solutions, helping to pinpoint a short list of vendors to consider and plan the product selection and implementation process
ITSM Product Implementation
Our technical consultants have experience in most of the major ITSM software packages and we offer their services at highly competitive rates. Third Sky combines practical process consulting advice and technology experience to recommend the best implementation options to achieve the desired business objectives.
Service and Request Catalog Management-as-a-Service
Everyone agrees that a Service Catalog is vital to the success of any IT Service Management program, and many have either started or published a Service Catalog. If you have started or published your service catalog, are you seeing or measuring any business benefits? If you haven't started, have you defined the goals and success criteria for your initiative?
Leverage Third Sky's vast Service Catalog expertise and PMG's best-in-class software to allow you to focus on improving service delivery and reducing your department costs, without raising your headcount.