Basic Training
| Station 8. Tools and methods |
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To view the on-demand recording of this Service Catalog Boot Camp Station, please enter your email and access code below. If you have not yet received an access code, please register here. |
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Kick-start your Service Catalog with eight 5-10 minute recorded stations you can view at your own pace!
You'll learn how to identify what categories you should include and fill those categories with services, making sure that content is aligned to your audience.
We'll show you how to separate business and technical services, distinguish between services and services requests, and address the question of whether to include SLAs or pricing.
Let's suit up and get started!
Completed Basic Training? Move on to Advanced Individual Training.
See a demonstration of the PMG Service Catalog tool, including searching for and requesting services. Walk through an example of a "New Hire" service and how a customer would add that service bundle to their "shopping cart", following along with the back-end workflow for fulfilling that request.