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Kick-start your Service Catalog with eight 5-10 minute recorded stations you can view at your own pace!
You'll learn how to identify what categories you should include and fill those categories with services, making sure that content is aligned to your audience.
We'll show you how to separate business and technical services, distinguish between services and services requests, and address the question of whether to include SLAs or pricing.
Let's suit up and get started!
Completed Basic Training? Move on to Advanced Individual Training.
| Station 3. Aligning content to audience |
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To view the on-demand recording of this Service Catalog Boot Camp Station, please enter your email and access code below. If you have not yet received an access code, please register here. |
Your Service Catalog content should be easy to understand by the audience and should consider your goals and objectives of both IT and the audience. Learn how to identify who your audience (or audiences) are and what the common catalog attributes are that they would need. Get some general guidelines for writing content and engaging your audience in Service Catalog creation.