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ITIL/ITSM - Where Do I Start? - a free White Paper
Third Sky is pleased to offer this white paper written for people interested in
mapping out an ITIL adoption strategy using FrontRange ITSM.
ITIL can be overwhelming with its 10 processes and 1 functional area. Learn
where others have typically start their ITIL implementation:
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Defining the Service Catalog
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Building on the strengths from your Service Desk / Incident Managment
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Creating a Configuration Management Database (CMDB)
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Instituting Change Management
How do you manage the cultural change that ITIL brings to the I.T.
organization?
Maybe you are already doing some of the processes described by ITIL.
How do you leverage these processes to adopt ITIL best-practices? Don't doom
your ITIL inititiative by starting off wrong.
If you are interested in receiving this white paper, please submit the
following information:
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