In January 2006 Touchpaper launched the IT Business Management suite. The Touchpaper ITBM suite provides a powerful, strategic tool that aligns IT and customer service with an organization's business and operational goals to deliver growth and enhanced customer, citizen and employee value.

IT Service Management
IT Service Management (ITSM) is primarily known as the process and service-focused approach of IT management. The objective of ITSM is to help ensure the quality of IT service provision.

Customer Service Solutions
Touchpaper's Customer Service Solutions help organizations manage the customer service lifecycle by providing the technology and functionality needed to deliver seamless consistent and unique customer service.

Network and Systems Management
Touchpaper's Network and Systems Management solutions include the software and associated services that help IT departments deliver efficient and effective management of IT systems and networks.