Third Sky's 2-3 day Building an Effective Service Catalog Workshop is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in developing Service Catalogs with our clients. The workshops helps our clients learn the importance of an effective Service Catalog to their overall IT Service Management (ITSM) activities, and to create a draft Service Catalog for their IT organization through the facilitation of an experienced Third Sky ITSM consultant.

Our workshop includes education, knowledge transfer, and hands-on work to create from scratch and/or advance the Clients Service Catalog. Key topics and areas explored include:

• The importance of the Service Catalog
• Service Level Management, the Service Lifecycle, and the Service Owner role
• Defining the Customers and & Users
• Defining / validating the Services provided
• Structuring the Service Catalog
• Defining ITIL-ized Service Descriptions
• Separating Services from Systems / Configuration Items (CIs)
• Validating / identifying key related CIs
• Validating Service scope and conditions
• Next steps planning, to ensure effectiveness in the real world

The deliverables for the workshop include:

• Onsite delivery at the client's location, to a group of up to 10 participants
• A copy of the workshop's educational presentation
• All updates to / improvements to the clients Service Catalog, as documented during the hands-on segment of the workshop

Some of the key benefits of this workshop, as cited by our clients, include:

• Beginning the cultural shift from a system-oriented perspective to service-oriented perspective
• Building an understanding within IT of how customers perceive the services offered by IT
• Kick-starting (or reinvigorating) the process for IT's creation and publication of its Service Catalog
• Producing rapid, tangible output for a draft Service Catalog
• Creating a foundation for the implementation of all the other ITIL / ITSM processes

Pricing for the workshop varies by number of days and number of participants. Please contact your regional representative or sales@thirdsky.com for pricing and scheduling information.