Oblicore Guarantee automates end-to-end service level management, providing enterprise organizations and service providers with the fastest path to guaranteed service delivery - compliant, predictable and cost-effective. Oblicore covers the full lifecycle of service level agreements, it quickly connects to all relevant underlying data sources, and provides a top-down, business-centric approach to managing operational, financial and legal aspects of SLM.

Oblicore combines market-leading technology with service-management best practices and expertise that accelerates deployment. In three weeks your organization can go live with an on-site proof-on-concept. And, in an average of three months, Oblicore Guarantee can be fully deployed to provide a solution for the above concerns by:

• Continuously tracking all SLAs, contracts and critical customer/supplier service relationships in a top-down, business-centric fashion.
• Revealing actual as well as predicted SLA violations, facilitating real-time course corrections to prevent service breaches and business disruptions.
• Providing fast, accurate, drill-down capability all the way from the customer and contract level to underlying raw data
• Delivering full-lifecycle SLA management including version control, audit trail, cross-version performance reporting and powerful export facilities
• Generating on-demand and scheduled reports, report booklets, dashboards and alerts that provide accurate and timely proof of service. and satisfy reporting obligations
• Managing the operational, financial and legal aspect of an SLA, capturing and tracking the business logic that ties operation service performance to penalty, bonus and chargeback calculations.
• Integrating the definition of service calendar, time-dependent performance metrics, time zones and scheduled maintenance with SLA compliance tracking.
• Providing trending and performance baseline functionality to facilitate capacity planning, analysis of prospective obligations or infrastructure transitions.
• Supporting ITIL and other best-practice, process improvement methodologies.