The iET ITSM solution extends beyond the realm of helpdesks and customer support to incorporate elaborately defined business processes that coordinate the management of customer issues. Based on ITIL standards, iET ITSM helps streamline IT service provision by constantly reacting to the implications of service processes within the enterprise.

With iET ITSM support staff is able to record, track and process incidents, requests and changes. Over time, they can become increasingly proactive in monitoring and improving the level of service being provided. The result? Support staff that is more focused on customer service and generating higher levels of customer satisfaction.

iET ITSM includes functionality for managing the following processes:

ServiceDesk	Configuration Management
Change Management	Service Level Management
Problem Management

Contact Third Sky today to learn more.