iET HelpDesk is an enterprise-wide incident management system that enables IT groups to assist internal staff from request through resolution. With HelpDesk, you can log incidents, automatically route based upon staff availability or expertise, and choose from a number of tools, such as the knowledgebase, to quickly resolve problems. Using this solution you can easily escalate calls or problems that need more time to resolve and report problems, as needed, to management through multiple media such as e-mail, fax, phone or paging device.

iET HelpDesk is integrated with a variety of system management products that generate alerts when system resources are compromised. A wide selection of reports and charts help management and staff quickly review all support issues and isolate trends that may need special attention. Using HelpDesk has helped organizations worldwide realize optimal levels of productivity by ensuring that IT problems are quickly and consistently resolved.