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Increase Customer Loyalty, Decrease Costs
Promote efficiency and develop strong, loyal customer relations with IP Contact
Center, which extends the functionality of other FrontRange products by making
them accessible over the telephone. Designed with small to medium-sized and
distributed enterprises in mind, IP Contact Center provides a contact
management system which gives growing businesses the flexibility to compete
with larger industry players.
Key Benefits
Increase customer retention and loyalty by dramatically shortening call wait
times
Reduce operating costs by eliminating the need for complex integration work
Add features to fit your company's needs as it grows
Route customers to the right agent the first time
Monitor, measure, and manage call times
Features
IP-based solution - Leverage your existing infrastructure to
reduce your overall cost of ownership.
Real-time and historical reporting - View real-time data and
tap into 40 pre-built historical reports through an easy-to-use graphical
dashboard.
Agent dashboard - Drive higher volumes of calls per agent by
making it easier to deploy, support, and change in any environment.
Advanced skills-based routing - Improve customer satisfaction
by ensuring the appropriate agent handles each call with skills-based and
data-directed routing rules.
Virtual agent - Reduce mundane call center duties and increase
job satisfaction by automating tasks, while also giving customers the option to
talk to a valued staff member at any time.
Web-based application builder - Change the messaging to your
customers or adjust call routing options with this easy-to-use GUI application.
Integration with business applications
- Seamlessly integrate IPCC with front- and back-end applications such as
GoldMine® and HEAT® as well as other CRM, service management, and ERP systems.
Contact Third Sky today to
learn more about these products.
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