Assyst is the only enterprise-class application which is truly out-of-the-box and designed from inception around the IT Infrastructure Library (ITIL), not molded to fit. Pioneered by Axios Systems, the first IT Service Management (ITSM) solutions vendor to adopt the ITIL framework, assyst offers a lifecycle approach to ITSM. All ITIL processes, including Incident Management, Problem Management, Change Management, Asset & Configuration Management and Service Level Management are fully integrated and consolidated in a single software solution, underpinned by a pre-integrated and federated Configuration Management Database (CMDB).