December 22, 2005 - Boston, MA - Third Sky is pleased to announce a new offering, IPCC, a software-based IP Contact Center/VoIP (Voice-over-IP) product from FrontRange Solutions and related services to allow you to provide lower cost, highly functional phone capabilities to your customers and/or your service desk agents.

As contact centers play an increasingly critical role in customer transactions, many businesses are seeking tools and applications to generate new revenue during interactions with established customers, in essence making sales and service extensions of one another. Companies today have two objectives: service the needs of their customers (including internal ones) and turn every communication with their customers into a profitable or positive customer service contact.

With a converged network and the adoption of Voice-over-IP (VoIP) - a technology that carries voice as data - this new generation of contact centers provide significant advantages. In addition to connecting regular telephones, VoIP enables you to easily connect desktop computers, laptops, IP phones, and soft phones. Expansion is a snap because data networks are designed to scale with your company's needs. You can easily add and reduce staff based on seasonal sales cycles, and by implementing virtual private networks (VPNs), you can add remote agents as easily as you can add them in your corporate headquarters, without the need for special hardware or proprietary solutions.

To run a successful multi-channel contact center, you need a single-platform technology solution that can provide;

• Self-service applications allowing customers to do business with you when they want. Customers can complete transactions, initiate requests, check account balances and get status information without human assistance.
• Extend your network to include multiple sites and/or remote agents, so your customer relations follow the sun.
• Allow your customers more options to interact with your enterprise by communicating over email and the web by queue/route/handle all interactions, providing faster response times, and enhance the customer's personal experience.
• Seamlessly integrating your contact center solution with other customer information applications such as front- and back-end applications such as CRM, service management and ERP.

IP Contact Center also enables capabilities such as Screen Pops, Interactive Voice Response, Call Routing and Call Recording to enhance the experience of both your customers and your service desk agents.

Contact Third Sky at sales@thirdsky.com for more information.