Tuesday, August 01, 2006, Dublin, CA

FrontRange Solutions, a global leader in IT Service Management, Voice Application, and Customer Relationship Management (CRM) solutions for small to mid-sized enterprises (SME) and distributed enterprises, announced today the general availability of the latest version of HEAT® Service & SupportT, the fully customizable Help Desk and external customer support tool that logs and tracks issues through completion. HEAT 8.4 not only features enhanced and improved functions based on HEAT 8.38, but also offers brand new streamlined technology and additional automation.

The newest feature to HEAT is the Call Logging Dashboard, which provides a one-stop location for common views and metrics. The new dashboard allows individual users to add hyperlinks to personal call groups, allowing for quick access to incident records based upon commonly used search criteria. In addition, the Metrics Section gives end users access to popular Help Desk metrics. A new Administration Navigation Dashboard has also been added to help the administrator quickly find and locate information and functions with a few simple clicks.

HEAT 8.4 is currently available to new customers, as well as to current users on maintenance as an upgrade. Additional enhancements to HEAT 8.4 include the ability to run Auto Ticket Generator (a utility used to update and create incident records through e-mail monitoring) as a Windows NT Service, which allows greater functionality on any computer. Improved layouts, better navigation controls and redesigned icons simplify the new interface, which helps simplify the workflow, as well as ramp time for new users.

"FrontRange is proud to say that HEAT leads the way as one of the most widely used IT help desk and service management applications," said Kevin J. Smith, Vice President of Products for FrontRange, of the latest version of HEAT. "We have enhanced the user experience in several ways because more than 8,000 organizations rely on HEAT for IT Service Automation. We are constantly looking for ways to improve."

Earlier this year, HEAT won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.com, the global support organization for contact-center industry professionals. The Members' Choice Awards are based entirely on customer feedback, and the winners are organizations that receive the highest average scores as voted by their customers. There are no judges and no panels. The 2006 Members' Choice Awards attracted more than 70 entrants, and more than 3,000 customers voted in this year's competition.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800.776.7889 or visit www.frontrange.com.