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THIRD SKY NEWEST RESELLER FOR FRONTRANGE SOLUTIONS' IT SERVICE MANAGEMENT
AND HEAT
January 28, 2005 - (Colorado Springs, CO & Boston, MA) -
FrontRange Solutions
, the leader in Service Management and Customer Relationship Management (CRM)
solutions for distributed and small to mid-size enterprise (SME), and Third
Sky, Inc., a consulting firm with extensive expertise in ITIL and IT Service
Management, today announced that Third Sky is the newest reseller and
implementer of the FrontRange's new IT Service Management modular solution and
their award winning HEAT products.
Third Sky
, with offices in Boston, San Francisco, and Toronto and with consultants
throughout North America, brings years of experience helping mid-size and large
organizations with IT strategy, re-engineering of processes, and designing and
building systems that utilize the best practices of ITIL for IT Service
Management.
With Third Sky
, organizations have an immediate resource to help them maximize service to
their users, to minimize downtime and to effectively plan, test and implement
new systems, utilizing the FrontRange IT Service Management (ITSM) product
family and the existing HEAT helpdesk product.
Additionally, current customers of the FrontRange HEAT product now have a
resource to implement those modules from IT Service Management that work with
their current HEAT system..
"We have been very successful in the IT Service Management market, and are very
excited about what FrontRange ITSM brings to this space," says Joshua Sky
Barrow, President and CEO of Third Sky. "We agree with the positive analyst
assessments of the FrontRange ITSM product. It is one of the more compelling
ITSM solutions on the market and we are pleased to be in a position to offer it
to our customers."
"With partners that are the envy of industry, it's gratifying to be working in
concert with an internationally recognized channel. Third Sky's top-notch team,
sharp business focus and successful track record makes it exciting to partner
with them to further enhance our mutual success," said Gary Brand, FrontRange
senior director of channels for the Americas.
About THIRD SKY
THIRD SKY is a consulting firm offering business-focused solutions for
corporate and government clients in a variety of industries and solution areas
including IT Strategy, Process Re-engineering, IT Service Management Solutions,
ITIL, Help Desk Solutions, CRM, Call Center and SFA Solutions and Mobile and
Wireless Solutions. Our solutions involve both implementations of products as
well as custom-built systems. We have locations throughout the United States
and Canada; and our clients are across North America, Europe, and Asia. For
more information, check out the Third Sky web site at
www.thirdsky.com
.
About FrontRange Solutions
FrontRange Solutions USA, Inc. is a leading international provider of Service
Management and CRM solutions that have been used by more than 130,000 companies
and over 1.5 million users worldwide to automate and manage IT projects and
customer-facing initiatives.
A leader in consolidated sales and service solution suites, FrontRange
established its reputation with the award-winning GoldMine® family of solutions
for business relationship management, team-based contact management and sales
forces automation; and with HEAT® solutions for complete service management,
including Help Desk, Knowledge Management, Asset Management and Service Level
Management.
FrontRange's expanded family of solutions includes: IT Service Management
(including HEAT®), Infrastructure Management, Contact Center Management,
Customer Service, and Sales, Marketing & Relationship Management (including
GoldMine®). FrontRange products are designed specifically for small- to
mid-sized enterprises and distributed enterprises. Customers represent over 50
percent of the Fortune 500 and over 75 percent of the FTSE 100. More than 80
diverse industries use FrontRange products, including Coca-Cola, Shell Oil,
Prudential Securities, Électricité de France, Mack Trucks, and Turner News
Network. For more information, call (800) 776-7889 or visit
www.frontrange.com
.
Contact:
Gerry Katz
Third Sky, Inc.
617.648.3990 Ext 991
gkatz@thirdsky.com
Victoria Rios
FrontRange Solutions
(719) 532-7348
victoria.rios@frontrange.com
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