Tuesday, July 22, 2008 9:00 AM -10:00 AM PDT

Building your ITSM Vision into a Reality: 10 Guiding Principles to follow

So you’ve bought into the idea of using the principles of ITIL® and IT Service Management (ITSM) to improve your business. How do you get moving? How do you make sure you have the formal support from leadership on moving forward? Do they understand the strategy and steps about to be undertaken? Does leadership view this as a top priority to allocate time and budget to? Will leadership support defining the strategy and establishing the goals for an ITSM initiative?

• A Vision shared across the IT leadership team ensures the high level sponsorship required in any improvement program.
• High-level sponsorship is critical to effecting the behavioral and cultural changes that are integral to an improvement program.
• Ensure that incentives and rewarded behaviors are in line with the vision.

Join Third Sky, Inc. for this complimentary webinar and learn how to take ITSM from idea to action. We’ll talk about specific steps for ensuring that everyone shares the same vision for the program, and how to translate that vision into an agreed upon strategy and action plan. We’ll discuss logical places to start and common pitfalls to avoid. And we’ll address how to keep leadership committed as the program moves forward.