Mr. Barrow did his undergraduate work in Computer Science and Electrical Engineering at Harvard University. Mr. Barrow has been managing professional service organizations since the mid-1990's when he joined The Counsell Group, Inc. Mr. Barrow served as Vice President of Professional Services and oversaw growth from 10 people to over 1200 people. The Counsell Group was renamed Breakaway Solutions, Inc. in 1998 and had an extremely successful IPO in 1999 on the NASDAQ as BWAY. Breakaway Solutions provided Strategy, CRM, E-Commerce, and Hosting Solutions.

In 2001 Mr. Barrow joined LiveSky Solutions, Inc. as Vice President of Professional Services. LiveSky was focused on mobile and wireless solutions. After one year in this position, Mr. Barrow was presented the opportunity to start his own company and broaden the solutions offered beyond mobile and wireless.

Mr. Barrow formed Third Sky in early 2002.

With over 20 years of experience in service industries, the last 11 in IT services, Lou Hunnebeck is currently Third Sky's VP of ITSM Vision & Strategy, devoted to advancing the art of IT Service Management and advancing Third Sky's presence in the market. Lou's passion for improving how we do what we do has led her to IT Service Management systems consulting, notably for Peregrine Systems, Magic Solutions and a range of private clients. Lou has led global teams in best practice and methodology design and was the driving force behind the development of Third Sky's accredited ITIL Foundation certification courses. Lou's background in the theatre makes her dynamic speaker and an engaging instructor.

Lou hold's her ITIL Service Manager certification, served on the public QA team for ITIL Version 3.

Reg Lo is the ITIL Practice Leader for the Boston office. He has over 14 years of IT consulting experience in ITSM/ITIL consulting, research compliance and healthcare, and custom solutions. He is a frequent speaker at itSMF and HDI events and a contributor to "The Forum", the offical newsletter of itSMF USA. He is the member of the itSMF USA publishing committee. Prior to Third Sky, Reg was the CTO for Research Management for Partners Healthcare, the umbrella organization that includes the Harvard Affiliated Hospitals of Massachusetts General Hospital and Brigham and Women's Hospital.

Darren MacGilvray is an IT and Buisness executive with over 15 years of industry experience accross a broad range of vertical markets. Darren's background ranges from managing and building service desks to developing and growing businesses.

Darren joined Third Sky in May of 2007. His focus lies in Thirds Sky's ITIL education and process consulting lines of business. He is also responsible for building and managing the sales and marketing organization.

Prior to joining Third Sky, Darren held the position of Senior Vice President at CCN, Inc. Over his 5 year tenure he grew and oversaw CCN's IT Service Management Practice. Darren was responsible for building an exceptional team of delivery, sales and marketing that gained the recognition of the IT Service Management industry and quickly made CCN's brand a major player in the ITIL education space.

Prior to his joining CCN, Darren was the Global Director of Support Services for a privately held security firm. There he successfully built & directed a global support center based on the ITIL framework. He managed locations in both the US and the UK.

Michael Robinson brings over 13 years of experience in helping clients from a variety of industries to implement packaged and customized technology solutions, and in addressing the corresponding changes to their business processes and organization. Michael’s client experience spans from multinational clients to fast-growing companies in the health care, financial services, high technology, energy, and publishing verticals.

Michael holds the Manager's Certificate in IT Service Management (ITIL® Service Manager) and brings particular expertise in the Strategy, Design, and Transition phases. Michael's key strengths include large-scale project & program management, business process reengineering, functional design, and change management. Michael's technical expertise includes implementations of application suites for IT Service Management (ITSM), Enterprise Resource Planning(ERP), Contract Commitment & Performance Management (CCPM), CustomerRelationship Management (CRM), as well as custom application development efforts.

Prior to joining Third Sky, Michael managed multidisciplinary project teams at Accenture, Alliance Consulting, and Breakaway Solutions - leading all stages of the implementation life cycle, from defining strategies and requirements through design, development, testing, rollout, and post-implementation support. Michael holds a Bachelor of Commerce (Honors) from Queen’s University at Kingston, Canada.

Kenneth Michelson has over 12 years of experience managing and delivering technology solutions. Mr. Michelson’s experience has been focused on CRM, ITSM/ITIL, and custom solution consulting. Prior to Third Sky, Mr. Michelson served as a managing consultant helping lead the CRM practice at Breakaway Solutions. Following Breakaway Solutions Mr. Michelson served as technical architect for mobile/wireless solutions at Live Sky, Inc.

Mr. Michelson helped form Third Sky in early 2002.

Mr. Michelson holds an AB Bachelor of Arts in Computer Science from Harvard University in Cambridge, Massachusetts.

With over 20 years in IT, Thomas possesses a great deal of IT leadership and consulting experience. He spent 16 years at a Fortune 50 company and carries a wealth of real world operational experience to compliment his consulting competency in IT Service Management. Throughout his career, Thomas has successfully led many large scale IT Service Management organizational transformations. He is a strategic thinker who understands the importance of aligning IT services to support and enable business processes.

Thomas holds many certifications including ITIL Service Manager and ISO/IEC 20000 Consultant. He has also trained and certified many IT professionals in ITIL Foundations, Practitioner and Service Manager. Several key strengths of Thomas include IT Service Management transformations, operational excellence, process reengineering, organizational and cultural change, and continuous process improvement.

Thomas was the cofounder and first president of the Dallas/Fort Worth Local Interest Group for itSMF USA. Mr. Pierce possesses a Bachelor of Business Administration degree in Management Information Systems from Kent State University, in Kent, Ohio.