Third Sky - it service management consultancy - itsm/itil consulting company - itsm educational services
 
   
   
   
   
   
   
   
   
   
   
   
   
     
 
   
     
 

Senior Consultant

Are you an IT consultant that takes pride in satisfying the client? Do you thrive in a small business environment, enjoy working with a close-knit team, and excel at wearing multiple hats?

Third Sky is looking for a senior consultant to join our team. We are looking for the right candidate that wants to help build a leading consulting company.

Responsibilities

  • Lead customers through the solution implementation process.
  • Assisting customers with business process design and advising customers of best practices.
  • Facilitate design sessions
  • Document design
  • Implement custom software and/or customize packaged software
  • Build integrations between systems
  • Data conversions
  • Unit and system testing
  • Support user testing
  • Conduct training
  • Perform go live and post go live support.
  • Project management
Requirements
  • 3+ years experience implementing Help Desk or CRM software packages including technical skills associated with installing, configuring and customizing these packages.
  • 3+ years experience with Microsoft SQL Server or Oracle.
  • 2+ years experience managing your own projects and interacting directly with the customer
  • Good communication and writing skills
  • Interested in learning new technologies and industry best practices.
  • Can-do attitude
Definite Pluses
  • Detailed knowledge of ITSM and ITIL. Candidates with ITIL Foundation Certificate or better are highly desirable.
  • Experience with FrontRange HEAT and/or iET Solutions (formerly Applix) software products.
  • Experience in small company or start-up environment.
Location

Preferably in the Greater Boston area but willing to consider the right candidate from any US/Canada location. If not in the Greater Boston area, candidates may work remotely. Local candidates may work from home on a part-time basis, but are encouraged to work in our Brighton office. Candidate may be required to travel up to 50% of the time.

We are an equal opportunity employer.

For more information on this job listing, please contact our Human Resources department.