ITIL / ITSM Master Instructor & Senior Process Consultant

The position we are recruiting for is that of an ITIL / ITSM Master instructor & senior Process Consultant. This position will be responsible for developing and delivering ITIL / IT Service Management (ITSM) education and process consulting engagements. This is a senior position within our organization, requiring interaction our customers’ senior executives, and will be a major contributor to our success.

Compensation for this position includes a base salary plus a revenue / performance based bonus program as well as a full benefits package

Responsibilities

• Deliver formal ITIL certification courses
• Deliver Third Sky non-certification ITSM courses and workshops
• Conduct process maturity assessments and lead Roadmap definition engagements
• Assist customers with business process design and advise customers of best practices
• Provide project management skills to client engagements
• Support the sales process through participation in client discovery sessions

• Minimum of 5-7 years practical IT experience (i.e. working in one or more IT departments or consulting to IT management)
• 3-5 years demonstrated experience delivering instructor-led classroom training
• Must have curriculum development experience
• Excellent verbal and written communication skills
• Excellent presentational skills
• Possess one or more of the following certifications: ITIL Practitioner, Managers Certificate in IT Service Management, ISO/IEC 20000 Certified

• Willingness to travel in the Continental US and Canada
• Solid understanding of process design and analysis principles
• Familiarity with Quality Management principles
• Good documentation skills
• Project management skills / client management skills

• 3-5 years practical ITSM/ITIL experience (i.e. implemented ITIL processes in one or more organizations.)
• Strong business process analysis and development skills with the ability to analyze business requirements, assess value/cost trade-offs, formulate solutions and guide process re-engineering.
• Experience serving in a consulting role
• Experience in the local or national speaking circuit
• Recognition within the ITSM industry

• Hold their PMP (Project Management Professional) certificate
• Certification in IEC /
• Experience with IT governance, specifically Sarbanes-Oxley compliance projects/audits
• Experience with one or more Help Desk/Contact Management tools, such as Remedy, Magic, Peregrine's ServiceCenter, FrontRange ITSM or HEAT, etc.
• Working knowledge of CobiT, CMMI, and SOX

For more information on this job listing, please contact our Human Resources department.