White Paper written by Kai Holthaus, ITIL® Expert and Director of Consulting, Third Sky

Developing and publishing a Service Catalog is an important step on an organization’s journey to becoming an IT Service Provider. But what is a Service Catalog?

What is a service? How does a Service Catalog relate to the Service Portfolio? How do Service Requests fit into the picture? And how do I go about identifying services?

This white paper provides some considerations to answer these questions and help you get on your way to producing and publishing a Service Catalog.

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