Service Catalog Success -
The Keys to Planning, Building and Maturing Your Service Catalog
Defining services continues to be one the most common failure points in IT Service Management (ITSM) adoption, yet without a clear definition of services ITSM is not really achievable. This eBook will explore why creating a service catalog is so important and provide best practice guidance for how to create and mature an effective service catalog that will be a true link between IT and the business and enable the continuous improvement of service delivery.
- Justifying a Service Catalog Initiative - How to present the VOI and ROI of a implementing a Service Catalog
- Service Catalog 101 - What is a Service Catalog? What is the difference between a Service Catalog, Service Portfolio & Request Catalog?
- Creating & Maturing a Service Catalog - Explore the key considerations you should consider when undertaking this project, who should be involved, and what the key steps are in creating & maturing your Service Catalog.
- The "One-Stop IT Shop" Approach - An IT portal makes it easier and faster for customers to get what they want from IT. Learn about the key features of an IT Portal and what benefits your organization will see by implementing one.
Online Boot Camps:
Service Catalog Boot Camp: Basic Training
Service Catalog Boot Camp: Advanced Individual Training
IT Process Automation Boot Camp
New Hire Process Automation
Creating a One-Stop IT Shop