Vice President of Professional Services

Reg Lo is a certified ITIL v3 Expert and Vice President for Third Sky. Reg has helped over a hundred organizations learn about ITIL, adopt the framework, and select and implement tools that support IT Service Management good practices. He has been selected to facilitate a workshop at itSMF Fusion 2011 on “How to reduce IT costs and give the Business the levers to control costs”; and he has facilitated workshops at this national itSMF event in 2008, 2009, and 2010. He is also a reviewer for the ITIL v3 Update project and a reviewer for TIPA – an open framework for assessing the adoption of ITIL at an organization.

Reg's Articles & Resources

• ITIL® Best Practices for Security Management
• Techniques for Understanding What a Customer Values in a Service
• Integrating Project Management and Service Management
• The ROI of ITIL®
• Aligning IT with the Business
• CMDB Secrets of Success
• Smoothing out the Project Management to Operations Transition
• Availability Management in the Era of Cloud Computing
• Service Catalog Best Practices: From Static to Actionable
• Streamlining Service Management to Achieve Cost Savings Targets
• How to assess your own IT process maturity to drive the productivity of your business
• Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
• Changing the ABCs as part of an ITSM Program
• Reducing Costs Via Social IT Process Automation (ITPA)
• Industry Trends in Strategic IT Service Management
• How do you implement Change Management in small organizations?
• Why is IT Process Automation Better than Off-shoring?