Vice President of Professional Services

Reg Lo is a certified ITIL Expert and Vice President for Third Sky. Reg has helped over a hundred organizations learn about ITIL, adopt the framework, and select and implement tools that support IT Service Management good practices. He has been selected to facilitate a workshop at itSMF Fusion 2012 on “Defining IT Services for the Business”; and he has facilitated workshops at this national itSMF event in 2008, 2009, 2010, and 2011.  He was selected as a reviewer for the ITIL 2011 edition and was also a reviewer for TIPA, an open framework for assessing ITIL and ISO/IEC 20000 maturity.

Reg's Articles & Resources

• ITIL® Best Practices for Security Management
• Techniques for Understanding What a Customer Values in a Service
• Integrating Project Management and Service Management
• The ROI of ITIL®
• Aligning IT with the Business
• CMDB Secrets of Success
• Integrating Project Management and Service Management
• Smoothing out the Project Management to Operations Transition
• Availability Management in the Era of Cloud Computing
• Service Catalog Best Practices: From Static to Actionable
• Streamlining Service Management to Achieve Cost Savings Targets
• How to assess your own IT process maturity to drive the productivity of your business
• Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
• Changing the ABCs as part of an ITSM Program
• Reducing Costs Via Social IT Process Automation (ITPA)
• Industry Trends in Strategic IT Service Management
• How do you implement Change Management in small organizations?
• Why is IT Process Automation Better than Off-shoring?
• Should service-based costing tie out to the financial statements?
• Measuring Time & Effort for Initial Handling of Help Desk Tickets
• Defining IT Services for the Business
• Defining IT Services for the Business
• Gartner and ITIL® describe Service Catalogs differently. Are you confused?
• How to Create an IT Portal