White Paper Archive
- Your IT Department is Dying: What Can You Do?!
- Avoiding Lost Business - Best Practices for Problem Management
- Major Incidents - When the Business Is Losing Business
- Maturing the SDLC and the Impact on Roles
- How to Create an IT Portal
- Defining IT Services for the Business
- Business-Driven IT Transformation: The Business Value of Process Assessment
- ITSM Trends for 2013
- Justifying a Service Catalog Initiative
- Service-Based Improvement Cycles
- Processes and Services: White Box Versus Black Box
- Services and the Evolution of Service Ownership
- Key Milestones for Maturing Financial Management for IT Services
- Services and the Importance of Process Capability & Maturity
- Maturing Financial Management for IT Services
- Operational Excellence: Transforming IT using TIPA Assessments to Drive Change
- Creating and Maturing a Service Catalog
- Service-based IT Cost Modeling and Identifying Cost Saving Opportunities
- Operational Excellence: Using a Standards-Based Approach to ITIL© Assessment
- Services and the Importance of Customer Outcomes
- Service Catalog 101
- Operational Excellence: Excellence in a Service-Oriented World
- ITSM Software: Is SaaS the Model for You?
- How to Reduce the Cost of IT
- ITIL® / ITSM... Where do I Start?
- ITIL® Best Practices for Security Management
- Configuration Management One Bite at a Time
- Techniques for Understanding What a Customer Values in a Service
- The CMDB, a Foundation for ITIL®
- Integrating Project Management and Service Management
- The ROI of ITIL®
- The Service Owner Role in ITIL v3
White Paper written by Pam Erskine and Wendy Kuhn, Third Sky, Inc.
A fully matured service catalog that defines all of an organization’s IT services, associated service level agreements and unit costs can be a game changer in terms of the effectiveness of the relationship between IT and the business and in terms of identifying opportunities for improvement across an entire organization.
As always, the effort should be initiated by answering the basic questions: “What is the Vision?”, “Where are we now?”, “Where do we want to be?”, “How will we get there?” and “How will we know when we’ve arrived”
This white paper will cover: