Vice President of ITSM Vision & Strategy

An IT Service Manager and ITIL v3 Expert with over 20 years of experience in service industries, Ms. Hunnebeck is currently Third Sky Inc.'s VP of ITSM Vision & Strategy. Her passion for improving how we work led Ms. Hunnebeck to IT Service Management from a background of process consulting, training and Service Management systems consulting. Ms. Hunnebeck has led global teams in best practice and methodology design. Devoted to advancing the art and practice of IT Service Management, Ms. Hunnebeck served on the public QA team for ITIL Version 3, serves as a Senior Examiner on the ITIL v3 Examination Panel and is currently serving as the Author of the Service Design book as part of the ITIL v3 Update Project. She also speaks regularly at industry events such as itSMF and HDI.

Lou's Articles & Resources

• Building an Effective Service Catalog
• Get Real Engagement from Management and the Business for Your ITSM Program
• Service Catalog Success – the Faster Road to Service Catalog Reality
• You Call That a Report?
• Streamline Change Management
• Changes in the ITIL® V3 Update Project
• Everything You Ever Wanted to Know About… ITIL® v3 Intermediate Courses
• What processes in ITIL® involve risk management?
• ITIL Education: Maximizing ITSM Success and Minimizing Investment
• ITIL® 2011 Edition - Why should you care?
• Business-Driven IT: What is it and how can we do it?
• ITSM Tips for 2012