Director of Consulting

Kai Holthaus brings over 6 years of experience in IT Service Management and over 6 years of experience in helping clients to improve their processes, especially in the field of Configuration Management. Kai is currently Director of Consulting for Third Sky, Inc., an IT Service Management consultancy. Kai’s experience spans the health care, high technology and automotive industry verticals.

Kai currently holds ITIL® v3 Expert certification and is also Configuration Management II (CMII) certified. He brings particular experience in the Service Design and Service Transition life cycle phases. Kai’s strengths include service catalog definition, service portfolio definition, configuration management, process improvement and functional design. Kai has been a speaker and panelist at several IT conferences.

Prior to joining Third Sky, Kai improved ITSM processes for McKesson Corporate IT and Hewlett Packard.

Kai's Articles & Resources

• Service Catalog Manager Responsibilities
• Configuration Management One Bite at a Time
• The Service Owner Role in ITIL v3
• Configuration Management One Bite at a Time
• Spotlight on the Service Owner
• Goals for Asset Management and Configuration Management
• Benefits of a Service Catalog
• Service Owner Focus
• Controlling IT Spend
• Improve Operational Excellence
• Categorizing Requests in a Request Catalog
• How to Reduce the Cost of IT
• ITIL in the Cloud?
• The Forgotten Aspect of Demand Management
• ITSM Software: Is SaaS the Model for You?
• Defining Service Requests
• Service Catalog 101
• What is "Collaborative IT Operations Management"?