Director of Consulting
John Worthington is an experienced IT executive with over 30 years in the information technology industry, having worked within the service delivery management space from all vantage points -- the supplier side, as a customer and as a consultant. He has been directly involved with IT Service Management since 2000, is an ITIL Expert and holds the PMP and CISA certifications.
He's an accredited instructor for all levels of ITIL classes, as well as a certified coach in the advanced techniques of process management. Based in New Jersey, John has trained individuals from many different industry segments, and has worked on numerous consulting engagements delivering assessment, advisory and implementation services.
John's Articles & Resources