BrightTalk's Problem & Incident Management Summit - Incident Matching

Wednesday, March 21, 2012, 11:00am - 12:00pm

Location Virtual

Problem Management can feel either like closing the barn door after the horses are out, or a mind-numbing (not often fruitful) search for a needle in a haystack.

If this is your experience, Incident Matching will bring a ray of hope.

An important activity in the Incident Management process steps identified in ITIL v2, Incident Matching disappeared from the ITIL v3 Service Operations book and is now returned in the 2011 edition of ITIL.

Join Third Sky for a complimentary webinar during which we will:

Present and demonstrate the power of this simple technique to provide proactive, efficient and more successful root cause analysis.
Explore the promised benefits of Problem Management - support of more rapid/accurate resolution of repeat incidents and elimination of some incidents altogether.
Discuss how implementing this best-practice process can bring savings in productivity of the users and IT support teams.

Register for this Complimentary Webinar : Mar 21 2012 11:00 am PT / 2:00 pm ET

Learn about BrightTalk's Problem and Incident Management Summit

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