|News & Events|
BrightTalk's Problem & Incident Management Summit - Incident Matching
Wednesday, March 21, 2012, 11:00am - 12:00pm
Problem Management can feel either like closing the barn door after the horses are out, or a mind-numbing (not often fruitful) search for a needle in a haystack.
If this is your experience, Incident Matching will bring a ray of hope.
An important activity in the Incident Management process steps identified in ITIL v2, Incident Matching disappeared from the ITIL v3 Service Operations book and is now returned in the 2011 edition of ITIL.
Join Third Sky for a complimentary webinar during which we will:
Register for this Complimentary Webinar : Mar 21 2012 11:00 am PT / 2:00 pm ET