Webinar - Service Catalog Best Practices: From Static to Actionable

Friday, June 10, 2011, 11:00am - 12:00pm

Do any of these situations apply to you?

You've been asked to create a Service Catalog but don't know how to get started
You've created a basic catalog as a doc, spreadsheet or webpages, now what?
You're wanting to create an actionable catalog but need to convince management of the value

Join us for this information-packed webinar that will cover:

How to identify, define, categorize, and publish a business Service Catalog and/or a technical Service Catalog
Building the business case and ROI model to gain management support for your initiative
Do's and Don'ts, common mistakes, and tips for achieving faster success
A simple step-by-step approach for quickly creating an actionable Service Catalog
How to laser focus your Service Catalog to achieve cost savings
How to optimize workflow without derailing your Service Catalog initiative
Combining People-Process-Technology to make your Service Catalog a success