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Complimentary Webinar - Achieving a Services Orientation: Your Service Catalog Flight Plan  

Friday, May 11, 2012, 10:00am - 11:00am

Location Virtual

Transforming IT from a technical to a services-oriented organization is at the heart of IT service management. The ‘specialized organizational capabilities for delivering value to customers in the form of services’, must start with defining what a service is, and establish a Catalog of services.

But getting your initial Service Catalog off the ground is just the first step.

Join us for this complimentary webinar to discuss:

  • Services and the importance of customer outcomes
  • What’s happening beneath the iceberg the customer sees
  • Challenges with aligning to customer outcomes
  • The need for supporting processes and the evolution of service ownership
  • What the elements of a Service Catalog "Flight Plan" should be


Register Now

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