Complimentary Webinar - Achieving a Services Orientation: Your Service Catalog Flight Plan

Friday, May 11, 2012, 10:00am - 11:00am

Location Virtual

Transforming IT from a technical to a services-oriented organization is at the heart of IT service management. The ‘specialized organizational capabilities for delivering value to customers in the form of services’, must start with defining what a service is, and establish a Catalog of services.

But getting your initial Service Catalog off the ground is just the first step.

Join us for this complimentary webinar to discuss:

Services and the importance of customer outcomes
What’s happening beneath the iceberg the customer sees
Challenges with aligning to customer outcomes
The need for supporting processes and the evolution of service ownership
What the elements of a Service Catalog "Flight Plan" should be

Register Now

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