Service Design (SD) - Virtual

From Tuesday, May 15, 2012
To Wednesday, May 16, 2012

Location Blended Learning: Virtual Instructor Led 1.5 days + Self-Paced eLearning 8 hours

The Service Design course covers the management and control of the activities and techniques within the Service Design phase of the ITIL Service Lifecycle, and details of the management of service design and core information of supporting activities. The course does not cover the detail of each of the supporting processes, or detailed coverage of their operation.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

Management and control of all Service Design activities
Management and application of Service Design concepts, inputs, outputs and activities
Knowledge of Service Design principles and management of Service Design processes
Control and coordination of Service Design technology related activities
Justification and control of the organizational and technological issues on Service Design
Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

To download a full description click here.

Pricing

Price: $2,100 per seat.

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ITIL Foundation
Service Strategy
Service Design
Service Transition
Service Operations
Service Offerings & Agreements
Planning, Protecting & Optimizing
Release, Control & Validation
Operational Support & Analysis
Managing Across the Lifecycle
Expert - Lifecycle Track
Expert - Capability Track
Building an Effective Service Catalog
Building an Effective CMDB / CMS
Integrating Project Mgt. & Service Mgt.
Taking Incident Mgt. to the Next Level
Root Cause Analysis / Kepner Tregoe Foundation
Effective Problem Management
Streamlining Change Management
Cloud Essentials
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CoBIT Foundation
TOGAF Level 1 & Level 2
ISO/IEC 20000 Foundation
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TIPA Assessor
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