Service Strategy (SS) - Virtual

From Monday, March 26, 2012
To Tuesday, March 27, 2012

Location Blended Learning: Virtual Instructor Led 1.5 days + Self-Paced eLearning 8 hours

The Service Strategy course provides learners with a deeper understanding of the ITIL Service Strategy element of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization. IT professionals working in roles associated with strategic planning, execution and control within a service-based business model will receive a deeper understanding of the functions and processes of Service Strategy.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

Leading discussions on Service Strategy
Defining services and market spaces
Conducting strategic analysis
Applying Financial Management
Managing demand
Driving strategy through the Service Lifecycle
Understanding Critical success factors and risks

To download a full description click here.

Contact us for more information or to register.

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