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IT Financial Management Association Conference
From Monday, April 16, 2012
Join Third Sky at the IT Financial Management Conference in San Francisco, CA on April 16th-20th, 2012.
This is the first of ITFMA’s two extensive educational programs in 2012 addressing the wide range of responsibilities in the field of IT financial management. It meets the educational needs of IT financial professionals, clients of IT organizations, and IT service providers, whether they be from senior management or entry-level positions involved with the various IT financial management disciplines as applied to computer operations, distributed processing, application development, telecommunications, and IT support.
Third Sky's Director of Consulting, Pamela Erskine, will be presenting the following session:
Applying a Cost to Service Level Agreements, Operating Level Agreements, and Underpinning Contracts
Friday, April 20th - 10:00AM
As IT organizations continue to mature, there is an increased need to identify the fully burdened cost of providing services. While many organizations think they are adept at determining the cost of providing a service, in many cases additional transparency is needed into the costs of meeting service level agreements and complying with operating level agreements and allocating the costs of underpinning contracts. Revealing the fully burdened costs for these agreements and proper allocation of costs for shared services provided by external vendors allows both IT and the business to make informed decisions about levels of service required to meet the needs of the customer. In this facilitated group discussion, we’ll discuss the importance of understanding the costs of service level and operating level agreements. We’ll explore the core components of the agreements and discuss how to assign costs to each component. We’ll consider some of the ways costs from suppliers can be allocated to the delivery of specific services. This is an opportunity to learn from your peers. You will learn about the core components to consider when applying a cost to service level, operating level agreements and vendor contracts, as well as, how other companies are assigning costs associated with these agreements.
For more information, visit www.itfma.com