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Complimentary Webinar: Defining IT Services for the Business 

Friday, September 28, 2012, 10:00am - 11:00am

Location Virtual

Defining business services, or as ITIL 2011 clarifies it as “customer-facing IT services”, is difficult because the abstract nature of a service creates questions such as:

• What does the business perceive as the end-to-end service?
• How many business services should there be?
• Why are there diverse opinions on what are the services?

This session uses real-world examples to explain key business process to IT service mapping concepts and provide a step-by-step approach for creating a business service catalog. It covers:

• How to start with the business architecture, business capabilities and business processes
• Examples of industry standard business process frameworks
• Identifying business services and mapping them to business processes and capabilities
• Getting the right level of granularity when defining services
• How to validate the business services with customers
• Creating a roadmap that uses the Customer-Facing Service Catalog to integrate with Service Level Management and Financial Management

Space is limited.
Reserve your Webinar seat now at:
https://www3.gotomeeting.com/register/372059518 After registering you will receive a confirmation email containing information about joining the Webinar.

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