Complimentary Webinar: Defining IT Services for the Business
Friday, September 28, 2012, 10:00am - 11:00am
Defining business services, or as ITIL 2011 clarifies it as “customer-facing IT services”, is difficult because the abstract nature of a service creates questions such as:
- What does the business perceive as the end-to-end service?
- How many business services should there be?
- Why are there diverse opinions on what are the services?
This session uses real-world examples to explain key business process to IT service mapping concepts and provide a step-by-step approach for creating a business service catalog. It covers:
- How to start with the business architecture, business capabilities and business processes
- Examples of industry standard business process frameworks
- Identifying business services and mapping them to business processes and capabilities
- Getting the right level of granularity when defining services
- How to validate the business services with customers
- Creating a roadmap that uses the Customer-Facing Service Catalog to integrate with Service Level Management and Financial Management
||Defining IT Services for the Business
||Tuesday, September 25, 2012
||10:00 AM - 11:00 AM PDT, 1:00 PM - 2:00 PM EDT
Space is limited.
Reserve your Webinar seat now at:
After registering you will receive a confirmation email containing information about joining the Webinar.
Required: Windows® 7, Vista, XP or 2003 Server
Required: Mac OS® X 10.5 or newer