Complimentary Webinar: Mapping the Future - The Road to Business-Driven IT

Tuesday, August 14, 2012, 10:00am - 11:00am

Location Virtual

We hear the words, IT-business alignment, and achieving this seems like a valuable goal. But is that even enough? Is it possible or is it a pipe dream? Shouldn't we strive to be night just aligned with the business, but actually driven by the business?

This session explores what our IT world would look like if our technology services, culture and actions were truly business driven. We'll discuss:

What behaviors would be seen from both customers and IT in a business-driven IT organization and how to create those behaviors.
How to transform our metrics and our message, questioning all our pre-conceived notions of how IT operates.
A practical path to achieving the goal and the risks to be addressed along the way

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About the Speaker: Lou Hunnebeck

Lou Hunnebeck, vice president of ITSM Vision and Strategy at Third Sky, Inc., is an ITIL expert with over twenty years of experience in service industries. Her passion for continual improvement led her to ITSM from process consulting, training, and service management systems consulting. This ITIL 2011 Service Design author and ITIL senior examiner has led global teams in best practice and methodology.

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