Complimentary Webinar: Educating with a Purpose - Building a Role/Responsibility Specific Direction for your ITSM Service Team

Thursday, July 12, 2012, 10:00am - 11:00am

Location Virtual

As IT service management (ITSM) initiatives continue, there is greater need to maximize the "people" resources and capabilities used to deliver IT services. The best managers add far more value to our mission than they would functioning as an individual contributor.

The ITIL 2011 edition provides (some) valuable guidance on appropriate and necessary roles and responsibilities definition. Support your investment in process and organizational improvement. Assure you are aware of how to build an successful ITSM organization and how one succeeds in the highly influencial and impactful roles identified in ITSM.

This Third Sky webinar will:

Discuss ITSM-wide and process specific roles and responsibilities
Explore integrated utilization of the RACI model
Present effective staffing and training options
Identify useful skills framework models

Title: Educating with a Purpose - Building a Role/Responsibility Specific Direction for your ITSM Service Team
Date: Thursday, July 12, 2012
Time: 10:00 AM - 11:00 AM PDT / 1:00 PM - 2:00 PM EDT

Register Here

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