ITSM / ITIL Overview sessions provide participants with an introduction to ITIL and ITSM, an overview of the concepts within the ITIL Best Practices and an introduction to key ITIL processes.
Offerings explain on a high level how the ITIL processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers. They can be used to provide general familiarity with the language and context of ITSM / ITIL, encourage buy-in for and support of process improvement and ensure that efforts are broadly understood and communicated.
Sessions are usually delivered in facilitator-led formats from two to eight hour options and are also available in on-line formats. Session content of facilitator-led sessions may be customized to meet the needs of the particular audience. Audiences who might benefit from content adjustment include groups needing a stronger focus on particular process areas or groups with existing v2 or v3 Foundation certification who need a brief introduction to ITIL 2011.
Note: Because Awareness sessions are of durations of one day or less, many options exist for delivering multiple sessions in a single day and/or delivering one or more Awareness sessions during the same calendar week and geographical location as another Third Sky training offering.