ITIL® Intermediate Lifecycle Stream Education: Service Strategy (SS)
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Content Details

The Service Strategy course provides learners with a deeper understanding of the ITIL Service Strategy element of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization. IT professionals working in roles associated with strategic planning, execution and control within a service-based business model will receive a deeper understanding of the functions and processes of Service Strategy.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

  • Leading discussions on Service Strategy
  • Defining services and market spaces
  • Conducting strategic analysis
  • Applying Financial Management
  • Managing demand
  • Driving strategy through the Service Lifecycle
  • Understanding Critical success factors and risks

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