ITIL® Intermediate Capability Stream Education: Service Offerings & Agreements (SO&A)
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Content Details

This course provides learners with a deep understanding of the Service Offerings and Agreement processes and how they may be used to enhance the quality of IT service support within an organization and assists operational staff involved in Service Portfolio Management; Service Catalog Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management in enhancing their role-based capabilities.

Additional Prerequisites: In addition to the general prerequisites described above, candidates for attending the Service Offerings and Agreements course must:

  • Demonstrate familiarity with IT terminology. Understanding the context of Service Offerings and Agreement and management in their own business environment is strongly recommended.
  • Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the Service Offerings and Agreements management processes.

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