ITIL® Foundation
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This offering provides participants with knowledge of ITIL® terminology, structure, basic concepts and core principles of ITIL® Practices for Service Management.

The course leads to the ITIL® Foundation Certificate in IT Service Management.


It introduces the concepts of the service lifecycle and the enhanced guidance described in ITIL® Lifecycle Publication Suite, 2011 Edition, published by The Stationery Office (TSO), and discusses the processes, roles, functions and key concepts of IT Service Management.  The course includes activities and resources designed to enhance and confirm learning, including the use of exercises and sample examination reviews.  The course is designed based on the official Foundation examination syllabus which is provided to all learners as a reference.

Learners will come to understand the true value of following the recognized best practices ITIL® and the importance of integrating IT activity with the needs of the business.

At the end of the course, the one-hour "ITIL® Foundation Certificate in IT Service Management" certification examination is given via testing methods provided by an AXELOS Limited authorized Examination Institute.

Delivery Alternatives

This course may be attended:



Minimum Study Time




18 hrs. excluding exam

Sold Separately

Instructor-led – Public

3 days

18 hrs. excluding exam


Instructor-led – Private On-Site

3 days

18 hrs. excluding exam


Instructor-led – Custom

Speak to your account representative about other delivery options to meet your organization’s special needs.


$1495 per person

To download a full description click here

For more information or to schedule a course, please fill out the form below.

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This course is accredited by and examinations are delivered through PeopleCert, an AXELOS Limited authorized Examination Institute.