Educate with a Purpose

Third Sky's results-oriented approach goes beyond just conducting a series of classes. Instead, we incorporate the goals you have for your ITSM organization and the business as a whole to develop a program that provide effective education to the right people at the right time.

We offer a comprehensive portfolio of educational offerings to equip your staff with the necessary skills and knowledge to effectively utilize ITSM processes and technologies, believing that education is critical to any successful ITSM program. Our goal is to enable IT professionals from across the enterprise to acquire the knowledge and skills to:

Value/Communicate ITSM Best Practices
Adapt to/Lead an ITSM Cultural Shift
Participate in Continual Service Improvement
Design an ITSM Roadmap
Manage an ITSM Adoption Program

Perform Key ITSM Lead Roles (i.e.):

Process Owner
Process Manager
Service Owner
CSI Manager

Our training programs provide the formal learning and practical, experiential guidance that IT professionals need to successfully participate in an ITSM improvement program. This approach enables IT departments to transform themselves from a provider of technology to a provider of services.

Education Programs

The biggest mistake by far when an organization plans its ITSM education is a “scatter-shot” approach. Instead of running a class here and a class there, the most effective use of ITSM education funds is to create a cohesive education program, aligned with the overall ITSM program objectives.

A cohesive education program may be a small, sharply focused effort, or it may be quite extensive, involving many learners at multiple locations with several alternative delivery options. Regardless, Third Sky can provide you with the support you need.

Course Offerings

As a fully accredited provider of ITIL education, as well as a provider of other related education, Third Sky is positioned to provide organizations with high quality training designed to translate directly into its real world applications. Our seasoned instructors have years of IT Service Management experience and focus not only on helping our participants pass the exams, but on how they will use this knowledge in their roles going forward.