A Service Portfolio/Catalog can be the backbone of a successful IT Service Management program, enabling customers to make a cultural shift from a system-oriented perspective to service-oriented perspective and create a foundation for the improvement all of the other ITIL/ITSM processes.

Thirds Sky offers customers four options to aid in the development of a Service Portfolio/Catalog that are tailored to meet our customer's specific needs:

Workshops

Building an Effective Service Catalog: This 2-day, instructor-led workshop provides an interactive learning experience in which participants deepen and broaden their understanding of the theory of the Service Portfolio and Service Catalog and work on assignments that allow them to develop concrete approaches for their own environments.

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Education & Software QuickStarts

Service Catalog QuickStart powered by PMG : The Service Catalog Quick start will accelerate your organization's creation and adoption of an actionable Service Catalog, enabling your team with all of the necessary knowledge and tools needed to not only define and categorize your services, but take them to the next level by enabling service requests and building the associated workflows. Third Sky's acclaimed Accelerated Service Catalog Modeling Workshop is combined with usage of the market-leading PMG Service Catalog and workflow software as a workbench for quickly designing and reviewing your draft Service Catalog.

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Service Costing QuickStart powered by Apptio: A key to success for any IT Service Provider is understanding and managing the costs of the services that it provides. Third Sky and Apptio's joint Service Costing Quick Start program combines three very popular Services, Service Costing Workshop, Ongoing mentoring consulting, and use of Apptio's SaaS Service Costing solution as the workbench for capturing your Service cost model.

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Service & Request Catalog Management-as-a-Service

Everyone agrees that a Service Catalog is vital to the success of any IT Service Management program, and many have either started or have published a rudimentary Service Catalog.  Have you started seeing measurable benefits yet?  Many organizations find this a challenge.   To ensure organizations get more out of their Service Catalog, Third Sky and PMG have come together to offer Service Catalog Management of a Service, enabling our customers to successfully create and manage a Service and Request Catalog without the cost of hiring an in-house resource.

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